Support & Contact

Get Help

If you need help with Relativity, have a question, or want to report an issue:

GitHub Issues: Report a bug or request a feature

Response Times

We aim to respond to all support requests within 1-2 business days.

Common Questions

How do I get started?

Install Relativity from the Atlassian Marketplace, navigate to it from the Apps menu in Jira, and enter a JQL query that returns your completed epics. Check our Documentation for detailed instructions.

What JQL should I use?

Start with: issuetype = Epic AND status = Done AND resolved >= -6m ORDER BY resolved DESC

Why are some epics excluded?

Relativity only analyzes completed epics (Done/Closed status) that have child issues with story points. Non-Epic issues and in-progress epics are excluded with a warning.

How do I upgrade to Standard?

Standard tier is available through the Atlassian Marketplace. You’ll get a 30-day free trial when you first subscribe.

Is my data secure?

Yes. All analysis runs within your Atlassian Forge environment. No data leaves your Jira instance. See our Privacy Policy for details.